Terms and Conditions for Purchases from Body Bliss Massage Noosa

 Return Policy:

If you receive your order and notice that something is amiss, contact us right away. In the interests of freshness and quality, we have a 10-day return policy. This means that all discrepancies, shortages or damaged merchandise requests must be made within 10 days of the invoice date. We do our utmost in packing products carefully. If product arrives in damaged condition, take a photo clearly showing the packaging and/or damaged product in order that we can assess what has occurred. Once you have contacted us to let us know what’s happened we will confirm and prepare to replace or refund your product, promptly.

How to Return:

1. First: open every order carefully. We do our utmost to package securely and small items may not be readily visible upon opening.

2. Get in touch via phone or email. If product has arrived damaged please supply a photo. That way, we can determine the best method for exchange or refund.

4. Place a copy of your invoice in the return parcel or a note with your invoice number, name, address, and phone number.

Ship Your Return to:

Body Bliss Massage Noosa

5 Parkview Crt

Tewantin, QLD

4565

Finer Details:

✔ Unless we are at fault, return shipping costs are your responsibility and original shipping is non-refundable.

✔ Returned items must be in their original condition with undamaged packaging,

✔ Before returning, please read this information carefully to ensure your product qualifies. We can’t issue refunds or receive your items back if they don’t meet requirements.

Discrepancies and/or Shortages:

If you receive your order and notice that something is amiss, contact us right away. In the interests of freshness and quality, we have a 10-day return policy. This means that all discrepancies, shortages or damaged merchandise requests must be made within 10 days of the invoice date. We do our utmost in packing products carefully. If product arrives in damaged condition, take a photo clearly showing the packaging and/or damaged product in order that we can assess what has occurred. Once you have contacted us to let us know what’s happened we will confirm and prepare to replace or refund your product, promptly.

Shipping & Ordering:

Q. Are your prices in AUD?

A. All prices are shown in Australian Dollars.

Q. How are orders shipped?

A. We strive to send all orders within 24 - 48 hours of receiving them on business days. If for some reason we’re delayed, we’ll give you a courtesy call or email.

Q. Why hasn’t my order arrived?

A. Slow delivery is a frustrating thing, and we’re sorry to hear you’re waiting. An Aus Post tracking number is automatically emailed to you, once the parcel is lodged with Aus Post for on-line purchases. Please check the tracking link for shipping updates. If it has been more than10 days since placing the order, please contact us and we’ll launch an investigation. Most lost or missing parcels can be tracked down (or simply show up).

Delivery:

Delivery is via Australia Post and can vary depending on your location.

Urgent Orders:

Express shipping is available as an option in the checkout. Unfortunately, once your order is dispatched express is no longer an option.

Risk:

All products are shipped via Australia Post. If you request your order to be left outside the delivery addressed premises for collection this is at your sole risk. In the event that you are unable to take delivery of the products as arranged then Body Bliss Massage Noosa shall be entitled to charge a redelivery fee and/or storage.

Risk of damage to or loss of goods is the customer’s responsibility once goods leave our premises.

Delivery Timing:

Body Bliss Massage Noosa does not guarantee at any time a certain delivery date or time frame for delivery within Australia for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance and we will arrange it for you.

Shipping Terms:

Body Bliss Massage Noosa is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.

Body Bliss Massage Noosa cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.

Body Bliss Massage Noosa is not responsible for mis-delivery errors via carrier, or incorrect shipping information.

Is Payment Secure?:

Online and offline, we take your personal details seriously. We use a secure online server (SSL) to protect your credit card details, and our mail order list is never, ever accessible by third parties.

Q. Can I get a refund?

A. Please place your order carefully as we do not exchange or refund for change of mind, individual tastes, dietary requirements or incorrect products ordered.

Q. Do you offer a guarantee?

A. We strive to provide exceptional products and services. If you’re in any way dissatisfied, please start a conversation. We’re reasonable, happy people who are always open to hearing your feedback.

Disclaimer:

Body Bliss Massage Noosa provides this website, including all written and graphical content, on an as is, where is basis and makes no claims of suitability for any particular purpose.

The information provided by Body Bliss Massage Noosa is for education purpose only. It is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease. Always seek the advice of your medical practitioner or qualified health provider when starting any new medical treatment.

Body Bliss Massage Noosa endeavours to ensure that any site linked to or from the pages of www.bodyblissmassagenoosa.com will be of suitable content, but is not responsible for the content of these external sites. Body Bliss Massage Noosa will not be held responsible for any loss, damage or injury caused by, or related to, the use of any information contained on this website at any time and provides no warranty of any kind. All information provided is for educational purposes only.

Your privacy

Nobody wants their personal details compromised, which is why we take everyone’s privacy seriously.

Body Bliss Massage Noosa is dedicated to keeping your personal information safe and secure and will never rent, share, sell or disclose it to any third parties without your consent.

SSL Certificate:

Body Bliss Massage Noosa is registered with an independent site certification. For your peace of mind, we offer the highest degree of security with Secure Socket Layer (SSL). The certificate confirms to your browser that you are communicating with the authentic Body Bliss Massage Noosa Store, enabling secure communications between your browser and the Body Bliss Massage Noosa server, and the safe transmission of personal information. Our SSL has the maximum 128 bit encryption.